CiviCRM is an opensource (free) customer relationship management system (CRM). CiviCRM is a very powerful and flexible system that does much more than the basic customer relationship managing. Among other things, it includes these features:
- Contact management
- Recieve donations (Contributions)
- Comphrensive event management
- Membership management
- Email marketing and campaigning
- Accounting integration
- Case management
- Integration with other services and systems
CiviCRM allows you to track the contact you have had with customers such as email trails. It allows you to define groups to allocate customers to and then create campaigns or mass emails targeting those groups and many more things.
I have been working extensively with CiviCRM for over 5 years. I can install CiviCRM, configure the system to match your requirements, set up custom fields, import and export data, set up reports as needed, as well as providing training on how to use the system.
CiviCRM does have some specific website hosting requirements that makes it a little more complex to set up than other more common website software. I can help with advising and setting up the hosting so that everything works straight away.