WFTO Projects

WFTO Website Development and Customer Relationship Management

WFTO is an international fair trade organisation.Read more

WFTO is an international fair trade organisation. They work to provide a guarantee that their member organisations adhere to their fair trade principles. I have managed and developed both the WFTO website and their system for managing their members. The WFTO website is built using Drupal and they use the CiviCRM customer relationship management system to manage their members. WFTO also have an extensive members area where members can access and update their own details. WFTO also use the CRM system to record all their member interactions, produce reports, send out member emails and more. Some of the key services I have provided include:

  • General website development
  • Website mobile optimisation
  • Development of membership area
  • Implementing CiviCRM
  • Supporting systems for mass emailing
  • Reporting services for members and contacts
  • Troubleshooting
  • Upgrading systems
  • Consultancy to improve and streamline processes
  • Training on CiviCRM and Drupal

WFTO have their head office in the Netherlands and I work for them remotely. Even though I am not based in their offices we have an excellent working relationship, communicating regularly using Skype, email and phone. 

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World Fair Trade Organisation (WFTO) - Membership Database

I project managed the creation of a membership database for WFTO in 2004.Read more

I project managed the creation of a membership database for WFTO in 2004. Since that time I have taken over as the database developer and maintainer. I work to add new functionality when needed as well as maintaining it up to the present date. Originally the WFTO had it's headquarters in Oxford, but a few years ago they moved to the Netherlands. I still continue to act as the maintainer working on a remote basis.

The WFTO database is a large database with a lot of different functionality. It's key features include:

  • Storing details on all it's members
  • Details of when membership expires and needs to be renewed
  • Membership payments made and membership payments due.
  • It also handles currency conversion (as WFTO is an international organisation with members from around the world).
  • It performs batch invoice and reciept generation 
  • It holds details of any communication made with members
  • It stores a directory of information which is used on the WFTO website
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